Privacy Policy

1. Your booking

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name, address, any special needs/dietary requirements, etc

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as a tour operator (if we are not acting as operator and are booking for you as travel agent), airlines, hotels, transport companies, etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

Additionally, where your holiday/travel is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking you consent to the information being passed on to the relevant persons).

Please note that where you have booked a tour with us via a travel agent this is subject to your agent's own data protection policy. If we are acting as agents for you then usually your tour operator or other principal will pass this information onto their suppliers once we have provided it to them. The tour operator or other principal's use of your information is subject to their policy, both in respect of your booking and future marketing, and is their responsibility. Please ask either us or them for a copy of this if you would like to see it.

You are entitled to a copy of your information held by us. If you would like to see this, please contact us. (We may make a small charge for providing this to you).

2. Marketing

We will hold your information, where collected by us, and may use it to inform you of offers in the future. We may also provide your details to selected third parties for similar purposes. We may also monitor and/or record your telephone conversations with us for security purposes and to ensure consistent consumer service levels (including staff training). On our ‘Contact’ form you will be given the opportunity to opt-out of receiving occasional marketing information from Natural High Safaris.